In the unlikely event that you are unhappy with your purchase from The Shop by John James, we will happily take the return within 14 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It is also helpful if you have the receipt.
Please note that holiday items can be returned no later than December 15 of the calendar year.
To start a return, contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping cost will be deducted from your refund.
Online purchases can also be returned to our physical store. You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or the wrong item, so that we can make it right. We will cover the cost of return shipping in these cases.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping and handling fees are not refundable.
The Shop by John James reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy.